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+;;; ss-crm.el --- People CRM -*- lexical-binding: t; -*-
+
+;;; Commentary:
+
+;; People CRM parsing, lookup, completion, insertion, and reporting.
+
+;;; Code:
+
+(require 'abbrev)
+(require 'org)
+(require 'org-element)
+(require 'seq)
+(require 'ss-core)
+(require 'subr-x)
+(require 'marginalia nil t)
+
+(defconst ss-crm-engagement-options
+ '("Perm" "SOW" "SOW Fixed Outcome" "NCS India")
+ "Canonical engagement values for people cards.")
+
+(defconst ss-crm-supplier-options
+ '("Accenture Song"
+ "INFOSYS TECHNOLOGIES LIMITED"
+ "MAKK Integrations Pty Ltd"
+ "NCSI Technologies India Private Limited"
+ "TECH MAHINDRA LTD")
+ "Canonical supplier values for people cards.")
+
+(defvar ss-crm--cache nil
+ "Cached CRM entries loaded from `ss-crm-file'.")
+
+(defvar ss-crm--cache-mtime nil
+ "Modification time of the cached CRM entries.")
+
+(defun ss-crm--entry-name (entry)
+ "Return the canonical name in ENTRY."
+ (plist-get entry :name))
+
+(defun ss-crm--entry-abbrev (entry)
+ "Return the abbrev trigger in ENTRY."
+ (plist-get entry :abbrev))
+
+(defun ss-crm--entry-aliases (entry)
+ "Return alias variants in ENTRY."
+ (plist-get entry :aliases))
+
+(defun ss-crm--entry-role (entry)
+ "Return the role in ENTRY."
+ (plist-get entry :role))
+
+(defun ss-crm--entry-team (entry)
+ "Return the team in ENTRY."
+ (plist-get entry :team))
+
+(defun ss-crm--entry-manager (entry)
+ "Return the manager in ENTRY."
+ (plist-get entry :manager))
+
+(defun ss-crm--entry-engagement (entry)
+ "Return the engagement in ENTRY."
+ (plist-get entry :engagement))
+
+(defun ss-crm--entry-supplier (entry)
+ "Return the supplier in ENTRY."
+ (plist-get entry :supplier))
+
+(defun ss-crm--entry-location (entry)
+ "Return the location in ENTRY."
+ (plist-get entry :location))
+
+(defun ss-crm--entry-current-focus (entry)
+ "Return the current focus in ENTRY."
+ (plist-get entry :current-focus))
+
+(defun ss-crm-default-abbrev (name)
+ "Suggest a short abbrev trigger for NAME."
+ (let* ((parts (split-string (string-trim name) "[[:space:]]+" t))
+ (first (downcase (substring (car parts) 0 (min 2 (length (car parts))))))
+ (last (downcase (substring (car (last parts)) 0 1))))
+ (if (> (length parts) 1)
+ (concat ";" first last)
+ (concat ";" first))))
+
+(defun ss-crm--split-values (value)
+ "Split VALUE on commas and trim each item."
+ (when (and value (not (string-empty-p value)))
+ (seq-filter
+ (lambda (string)
+ (not (string-empty-p string)))
+ (mapcar #'string-trim (split-string value "," t)))))
+
+(defun ss-crm--summary (entry)
+ "Return the compact one-line summary for ENTRY."
+ (string-join
+ (seq-filter
+ (lambda (string)
+ (and string (not (string-empty-p string))))
+ (list (ss-crm--entry-role entry)
+ (ss-crm--entry-team entry)
+ (ss-crm--entry-engagement entry)
+ (ss-crm--entry-current-focus entry)))
+ " | "))
+
+(defun ss-crm--display (entry)
+ "Return the compact display string for ENTRY."
+ (let ((summary (ss-crm--summary entry)))
+ (if (string-empty-p summary)
+ (ss-crm--entry-name entry)
+ (format "%s %s" (ss-crm--entry-name entry) summary))))
+
+(defun ss-crm--property-line (key value)
+ "Return an Org property line for KEY and VALUE."
+ (if (and value (not (string-empty-p value)))
+ (format ":%s: %s\n" key value)
+ ""))
+
+(defun ss-crm--require-file ()
+ "Return `ss-crm-file', signaling when it is unavailable."
+ (ss-require-existing-file ss-crm-file))
+
+(defun ss-crm--parse-entry-at-point (headline)
+ "Return the CRM entry described by HEADLINE at point."
+ (list :name (org-element-property :raw-value headline)
+ :abbrev (org-entry-get nil "ABBREV")
+ :aliases (ss-crm--split-values (org-entry-get nil "ALIASES"))
+ :role (org-entry-get nil "ROLE")
+ :team (org-entry-get nil "TEAM")
+ :manager (org-entry-get nil "MANAGER")
+ :engagement (org-entry-get nil "ENGAGEMENT")
+ :supplier (org-entry-get nil "SUPPLIER")
+ :location (org-entry-get nil "LOCATION")
+ :current-focus (org-entry-get nil "CURRENT_FOCUS")))
+
+(defun ss-crm--parse-entries ()
+ "Parse top-level CRM entries from `ss-crm-file'."
+ (with-temp-buffer
+ (insert-file-contents (ss-crm--require-file))
+ ;; Parse cards without running user hooks; otherwise the CRM's own Org
+ ;; hooks recurse back into this parser.
+ (delay-mode-hooks
+ (org-mode))
+ (let ((ast (org-element-parse-buffer))
+ cards)
+ (org-element-map ast 'headline
+ (lambda (headline)
+ (when (= 1 (org-element-property :level headline))
+ (goto-char (org-element-property :begin headline))
+ (push (ss-crm--parse-entry-at-point headline) cards))))
+ (sort cards
+ (lambda (left right)
+ (string< (ss-crm--entry-name left)
+ (ss-crm--entry-name right)))))))
+
+(defun ss-crm-entries ()
+ "Return top-level people cards from `ss-crm-file'."
+ (let* ((file (ss-crm--require-file))
+ (attributes (file-attributes file))
+ (mtime (file-attribute-modification-time attributes)))
+ (unless (and ss-crm--cache
+ (equal mtime ss-crm--cache-mtime))
+ (setq ss-crm--cache (ss-crm--parse-entries)
+ ss-crm--cache-mtime mtime))
+ ss-crm--cache))
+
+(defun ss-crm-reload ()
+ "Reload the people cache and refresh prose buffers."
+ (interactive)
+ (setq ss-crm--cache nil
+ ss-crm--cache-mtime nil)
+ (ss-crm-refresh-buffers)
+ (message "Reloaded people CRM"))
+
+(defun ss-crm--entry-by-name (name)
+ "Return the people entry matching canonical NAME."
+ (seq-find
+ (lambda (entry)
+ (string= name (ss-crm--entry-name entry)))
+ (ss-crm-entries)))
+
+(defun ss-crm--search-keys (entry)
+ "Return canonical and alias search keys for ENTRY."
+ (cons (ss-crm--entry-name entry)
+ (ss-crm--entry-aliases entry)))
+
+(defun ss-crm--match-p (query entry)
+ "Return non-nil when QUERY matches ENTRY name or aliases."
+ (let* ((parts (split-string (downcase (string-trim query)) "[[:space:]]+" t))
+ (keys (mapcar #'downcase (ss-crm--search-keys entry))))
+ (seq-every-p
+ (lambda (part)
+ (seq-some
+ (lambda (key)
+ (string-match-p (regexp-quote part) key))
+ keys))
+ parts)))
+
+(defun ss-crm--matching-entries (query)
+ "Return entries whose canonical name or aliases match QUERY."
+ (let ((entries (ss-crm-entries)))
+ (if (string-empty-p (string-trim query))
+ entries
+ (seq-filter
+ (lambda (entry)
+ (ss-crm--match-p query entry))
+ entries))))
+
+(defun ss-crm--completion-table (string pred action)
+ "Complete canonical people names while matching aliases via STRING."
+ (if (eq action 'metadata)
+ '(metadata (category . ss-person))
+ (complete-with-action
+ action
+ (mapcar #'ss-crm--entry-name (ss-crm--matching-entries string))
+ string
+ pred)))
+
+(defun ss-crm-marginalia-annotator (candidate)
+ "Return a Marginalia annotation for person CANDIDATE."
+ (when-let ((entry (ss-crm--entry-by-name candidate)))
+ (concat " " (ss-crm--summary entry))))
+
+(defun ss-crm-select-entry (&optional prompt)
+ "Select a person entry using PROMPT."
+ (let ((completion-extra-properties
+ '(:annotation-function ss-crm-marginalia-annotator)))
+ (ss-crm--entry-by-name
+ (completing-read (or prompt "Person: ")
+ #'ss-crm--completion-table
+ nil
+ t))))
+
+(defun ss-crm-overview ()
+ "Open `ss-crm-file' in overview mode, widening first when needed."
+ (interactive)
+ (unless (and buffer-file-name
+ (string= (file-truename buffer-file-name)
+ (file-truename ss-crm-file)))
+ (find-file (ss-crm--require-file)))
+ (widen)
+ (goto-char (point-min))
+ (org-overview)
+ (org-cycle-hide-drawers 'all))
+
+(defun ss-crm-open ()
+ "Open the people CRM by delegating to `ss-crm-overview'."
+ (interactive)
+ (ss-crm-overview))
+
+(defun ss-crm--track-buffer ()
+ "Refresh CRM caches when `ss-crm-file' is saved."
+ (when (and buffer-file-name
+ (string= (file-truename buffer-file-name)
+ (file-truename ss-crm-file)))
+ (add-hook 'after-save-hook #'ss-crm-reload nil t)))
+
+(defun ss-crm--source-buffer-p ()
+ "Return non-nil when the current buffer visits `ss-crm-file'."
+ (and buffer-file-name
+ (string= (file-truename buffer-file-name)
+ (file-truename ss-crm-file))))
+
+(defun ss-crm--open-entry (entry)
+ "Open the people CRM file, then narrow to ENTRY for card view."
+ (find-file (ss-crm--require-file))
+ (widen)
+ (let ((position (org-find-exact-headline-in-buffer
+ (ss-crm--entry-name entry))))
+ (unless position
+ (user-error "No people card for %s" (ss-crm--entry-name entry)))
+ (goto-char position))
+ (org-narrow-to-subtree)
+ (org-fold-show-subtree)
+ (org-fold-show-entry)
+ (goto-char (point-min)))
+
+(defun ss-crm-find ()
+ "Find a person and open that card."
+ (interactive)
+ (ss-crm--open-entry
+ (or (ss-crm-select-entry "Find person: ")
+ (user-error "No person selected"))))
+
+(defun ss-crm-insert-name ()
+ "Insert a canonical person name at point."
+ (interactive)
+ (let ((entry (or (ss-crm-select-entry "Insert person name: ")
+ (user-error "No person selected"))))
+ (insert (ss-crm--entry-name entry))))
+
+(defun ss-crm-insert-summary ()
+ "Insert a compact person summary at point."
+ (interactive)
+ (let ((entry (or (ss-crm-select-entry "Insert person summary: ")
+ (user-error "No person selected"))))
+ (insert (ss-crm--display entry))))
+
+(defun ss-crm--report-buffer (title group-fn)
+ "Render a grouped CRM report titled TITLE using GROUP-FN."
+ (let* ((entries (ss-crm-entries))
+ (groups
+ (seq-group-by
+ (lambda (entry)
+ (let ((value (funcall group-fn entry)))
+ (if (string-empty-p (or value ""))
+ "(none)"
+ value)))
+ entries)))
+ (setq groups
+ (sort groups
+ (lambda (left right)
+ (string< (car left) (car right)))))
+ (with-current-buffer (get-buffer-create "*People Report*")
+ (let ((inhibit-read-only t))
+ (erase-buffer)
+ (org-mode)
+ (insert "#+title: " title "\n\n")
+ (dolist (group groups)
+ (insert "* " (car group) "\n")
+ (dolist (entry (sort (copy-sequence (cdr group))
+ (lambda (left right)
+ (string< (ss-crm--entry-name left)
+ (ss-crm--entry-name right)))))
+ (insert "- " (ss-crm--display entry) "\n")))
+ (goto-char (point-min))
+ (read-only-mode 1)
+ (view-mode 1))
+ (pop-to-buffer (current-buffer)))))
+
+(defun ss-crm-report-by-team ()
+ "Show people grouped by team."
+ (interactive)
+ (ss-crm--report-buffer "People by team" #'ss-crm--entry-team))
+
+(defun ss-crm-report-by-manager ()
+ "Show people grouped by manager."
+ (interactive)
+ (ss-crm--report-buffer "People by manager" #'ss-crm--entry-manager))
+
+(defun ss-crm-report-by-engagement ()
+ "Show people grouped by engagement."
+ (interactive)
+ (ss-crm--report-buffer "People by engagement" #'ss-crm--entry-engagement))
+
+(defun ss-crm-report-by-supplier ()
+ "Show non-empty suppliers grouped by supplier."
+ (interactive)
+ (let* ((entries
+ (seq-filter
+ (lambda (entry)
+ (not (string-empty-p (or (ss-crm--entry-supplier entry) ""))))
+ (ss-crm-entries)))
+ (groups (seq-group-by #'ss-crm--entry-supplier entries)))
+ (setq groups
+ (sort groups
+ (lambda (left right)
+ (string< (car left) (car right)))))
+ (with-current-buffer (get-buffer-create "*People Report*")
+ (let ((inhibit-read-only t))
+ (erase-buffer)
+ (org-mode)
+ (insert "#+title: People by supplier\n\n")
+ (dolist (group groups)
+ (insert "* " (car group) "\n")
+ (dolist (entry (sort (copy-sequence (cdr group))
+ (lambda (left right)
+ (string< (ss-crm--entry-name left)
+ (ss-crm--entry-name right)))))
+ (insert "- " (ss-crm--display entry) "\n")))
+ (goto-char (point-min))
+ (read-only-mode 1)
+ (view-mode 1))
+ (pop-to-buffer (current-buffer)))))
+
+(defun ss-crm-report-by-role ()
+ "Show people grouped by role."
+ (interactive)
+ (ss-crm--report-buffer "People by role" #'ss-crm--entry-role))
+
+(defun ss-crm-report-by-location ()
+ "Show people grouped by location."
+ (interactive)
+ (ss-crm--report-buffer "People by location" #'ss-crm--entry-location))
+
+(defun ss-crm-read-string (prompt &optional default)
+ "Read PROMPT and trim the result."
+ (string-trim (read-string prompt nil nil default)))
+
+(defun ss-crm-read-required-string (prompt &optional default)
+ "Read PROMPT and require a non-empty result."
+ (let ((value (ss-crm-read-string prompt default)))
+ (if (string-empty-p value)
+ (user-error "%s is required" (string-remove-suffix ": " prompt))
+ value)))
+
+(defun ss-crm--completion-values (extractor &optional include-empty)
+ "Return sorted unique values using EXTRACTOR.
+When INCLUDE-EMPTY is non-nil, keep empty values."
+ (let ((values (delete-dups (mapcar extractor (ss-crm-entries)))))
+ (seq-sort
+ #'string<
+ (seq-filter
+ (lambda (value)
+ (or include-empty
+ (not (string-empty-p (or value "")))))
+ values))))
+
+(defun ss-crm-add ()
+ "Add a new compact person card to `ss-crm-file'."
+ (interactive)
+ (let ((name (ss-crm-read-required-string "Full name: "))
+ (abbrev nil)
+ (aliases nil)
+ (role nil)
+ (team nil)
+ (manager nil)
+ (engagement nil)
+ (supplier nil)
+ (location nil)
+ (current-focus nil))
+ (setq abbrev (ss-crm-read-string "Abbrev: " (ss-crm-default-abbrev name))
+ aliases (ss-crm-read-string "Aliases (comma-separated, optional): ")
+ role (completing-read "Role: "
+ (ss-crm--completion-values #'ss-crm--entry-role)
+ nil nil)
+ team (completing-read "Team: "
+ (ss-crm--completion-values #'ss-crm--entry-team)
+ nil nil)
+ manager (completing-read "Manager: "
+ (mapcar #'ss-crm--entry-name (ss-crm-entries))
+ nil nil)
+ engagement (completing-read "Engagement: "
+ ss-crm-engagement-options nil t)
+ supplier (completing-read "Supplier: "
+ ss-crm-supplier-options nil t)
+ location (completing-read "Location: "
+ (ss-crm--completion-values #'ss-crm--entry-location)
+ nil nil)
+ current-focus (ss-crm-read-required-string "Current focus: "))
+ (setq role (if (string-empty-p role)
+ (ss-crm-read-required-string "Role: ")
+ role))
+ (setq team (if (string-empty-p team)
+ (ss-crm-read-required-string "Team: ")
+ team))
+ (setq manager (if (string-empty-p manager)
+ (ss-crm-read-required-string "Manager: ")
+ manager))
+ (setq location (if (string-empty-p location)
+ (ss-crm-read-required-string "Location: ")
+ location))
+ (when (ss-crm--entry-by-name name)
+ (user-error "A person card for %s already exists" name))
+ (when (string-empty-p abbrev)
+ (setq abbrev (ss-crm-default-abbrev name)))
+ (find-file (ss-crm--require-file))
+ (widen)
+ (goto-char (point-max))
+ (unless (bolp)
+ (insert "\n"))
+ (unless (looking-back "\n\n" nil)
+ (insert "\n"))
+ (insert "* " name "\n"
+ ":PROPERTIES:\n"
+ (ss-crm--property-line "ABBREV" abbrev)
+ (ss-crm--property-line "ALIASES" aliases)
+ (ss-crm--property-line "ROLE" role)
+ (ss-crm--property-line "TEAM" team)
+ (ss-crm--property-line "MANAGER" manager)
+ (ss-crm--property-line "ENGAGEMENT" engagement)
+ (ss-crm--property-line "SUPPLIER" supplier)
+ (ss-crm--property-line "LOCATION" location)
+ (ss-crm--property-line "CURRENT_FOCUS" current-focus)
+ ":END:\n\n"
+ "** Context\n\n"
+ "** TODOs\n")
+ (save-buffer)
+ (ss-crm-reload)
+ (ss-crm--open-entry (ss-crm--entry-by-name name))))
+
+(defun ss-crm--clear-installed-abbrevs ()
+ "Remove people-specific abbrevs from the current local table."
+ (mapatoms
+ (lambda (symbol)
+ (when (abbrev-get symbol :ss/crm)
+ (define-abbrev local-abbrev-table (symbol-name symbol) nil)))
+ local-abbrev-table))
+
+(defun ss-crm-install-abbrevs ()
+ "Install people abbrevs into the current buffer."
+ (unless (ss-crm--source-buffer-p)
+ (setq-local local-abbrev-table (copy-abbrev-table local-abbrev-table))
+ (ss-crm--clear-installed-abbrevs)
+ (dolist (entry (ss-crm-entries))
+ (let* ((name (ss-crm--entry-name entry))
+ (abbrev (ss-crm--entry-abbrev entry))
+ (abbrev-name
+ (if (or (null abbrev) (string-empty-p abbrev))
+ (ss-crm-default-abbrev name)
+ abbrev)))
+ (define-abbrev local-abbrev-table abbrev-name name)
+ (when-let ((abbrev-symbol
+ (abbrev-symbol abbrev-name local-abbrev-table)))
+ (abbrev-put abbrev-symbol :ss/crm t))))))
+
+(defun ss-crm-refresh-buffers ()
+ "Refresh people abbrevs in every prose buffer."
+ (dolist (buffer (buffer-list))
+ (with-current-buffer buffer
+ (when (and (bound-and-true-p abbrev-mode)
+ (derived-mode-p 'text-mode 'org-mode))
+ (ss-crm-install-abbrevs)))))
+
+(defun ss-crm-capf ()
+ "Return canonical people completions at a word boundary."
+ (let ((end (point)))
+ (save-excursion
+ (skip-syntax-backward "w_")
+ (let ((beg (point)))
+ (when (< beg end)
+ (let ((annotation
+ (lambda (candidate)
+ (when-let ((entry (ss-crm--entry-by-name candidate)))
+ (concat " " (ss-crm--summary entry)))))
+ (docsig
+ (lambda (candidate)
+ (when-let ((entry (ss-crm--entry-by-name candidate)))
+ (ss-crm--summary entry)))))
+ (list beg end #'ss-crm--completion-table
+ :exclusive 'no
+ :annotation-function annotation
+ :company-docsig docsig)))))))
+
+(defun ss-enable-people-capf ()
+ "Add `ss-crm-capf' once in prose buffers."
+ (unless (or (ss-crm--source-buffer-p)
+ (memq #'ss-crm-capf completion-at-point-functions))
+ (add-hook 'completion-at-point-functions #'ss-crm-capf nil t)))
+
+(defun ss-crm--maybe-overview-buffer ()
+ "Reset the people CRM buffer to overview when visiting it directly."
+ (when (and buffer-file-name
+ (string= (file-truename buffer-file-name)
+ (file-truename ss-crm-file)))
+ (widen)
+ (goto-char (point-min))
+ (org-overview)
+ (org-cycle-hide-drawers 'all)))
+
+(defun ss-crm-setup ()
+ "Initialize CRM hooks and helpers."
+ (dolist (hook '(text-mode-hook org-mode-hook))
+ (add-hook hook #'ss-enable-people-capf)
+ (add-hook hook #'ss-crm-install-abbrevs))
+ (add-hook 'find-file-hook #'ss-crm--track-buffer)
+ (add-hook 'find-file-hook #'ss-crm--maybe-overview-buffer))
+
+(provide 'ss-crm)
+
+;;; ss-crm.el ends here